Showers over Windermere from Holbeck Lane near Troutbeck.

Diego the Maestro

October 26, 2016
Diego Masciaga
  • Masciaga not Maradona.
  • The best restaurant leader in the World.
  • At the best restaurant in the World. The Waterside Inn at Bray.
  • Subject of Chris Parker’s book ‘The Diego Masciaga Way’ – lessons from the Master of Customer Service.
  • Required reading for anyone who services Customers!!!
  • Winner of the Maestro Delle Arti Award in June 2016 – the highest honour awarded to Italians for excellence in artistic categories.

Some Diego sound bites.

  • Service is about making people feel happy and good.
  • Service begins with a genuine smile.
  • Service excellence demands absolute commitment and stamina.
  • Service is a once in a lifetime opportunity to create a wonderful experience for someone else.
  • All in evidence at my birthday dinner at The Waterside last week.

Grazie Diego


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