Netflix is a Lovemark of mine.

I love their commitment to creativity, storytelling, innovation and exploring what’s next.

They are my go-to streamer.

They’ve had their ups and downs – like any ambitious, successful business, but as they say in soccer – form is temporary; class is permanent.

And Netflix is class.

I’ve been fortunate enough to work with European PR / Comm’s Oliver Rawlins and his leadership team for the last couple of years and there’s a lot to like about Netflix’s culture.  Here’s my take on a few of their beliefs:

On Decision Making:

• We do not believe in consensus.  We listen and discuss and bet on The Captain.
• We believe in informed Captains who make the judgement call.
• We are extraordinarily candid with each other.
• Silent disagreement is unacceptable.
• Share information openly, broadly and deliberately.

(KR note – In other words, DADA, RASCI and Active Listening in action.)

On Leadership:

• Our goal is to inspire our people, more than manage them.
• The leader’s job is to set clear context, teach and be highly informed.
• We do not buy into leaders micro-managing.

(KR note – Completely in line with our Inspirational Leadership programme.)

Effectiveness:

• People over Process.
• You don’t need policies for everything.
• We do like processes that help us get more done.
• Use your best judgement at all times.
• We can always do better.
• We value consistent excellence.
• Working effectively is what counts.
• No ‘brilliant jerks’.
• We will be highly aligned and we live to create and improve our culture together.

(KR note – In synch with our Road to Peak Performance programme.)

See what’s next!!